Impress your customers and gain those all important points in the annual customer satisfaction survey from your OEM's.
The results of your annual Aftersales CSI survey can have an important financial impact on your business. So how can you make sure your customers are happy with their experience?
The modern car buyer has high expectations – and buying the car is just the start of the journey they take with your dealership. They also expect to receive excellent service from you throughout their ownership of the vehicle.
Your customers have plenty of choice when it comes to servicing their car and local independent workshops can price aggressively to attract business. To make your dealership stand out from the crowd, consider differentiating on service, not on price.
Cover the basics - answer the customer's call quickly and offer them a convenient appointment
First impressions count - greet your customers warmly when they arrive and never leave them waiting.
Present your findings and quote using an iPad or Android tablet device. Since Vehicle Health Check (VHC) automatically syncs with your DMS, the latest prices are always available. For your customers, that means no paper, no printing and no hanging around.
However, not only can they review the quote on the screen, they can also sign & authorise any work right away, using the e-signature technology within the app.
If this sounds like a great way to impress your customers and gain those all important points in the annual customer satisfaction survey from your OEM's, then watch the VHC Touch product demo video now.