The Gates Group

'Hosted Telephony has changed the way we use our phone system.'

The Customer

The family-owned Gates Group have been a leading dealer group in Hertfordshire and Essex since 1920. Today they sell new and used vehicles at five dealerships across the region.

The Challenge

Over years of growth and daily business, it's easy for any dealership to build up multiple tools that eventually don't work well together. That's especially true when it comes to communications… and missed communications lead to missed sales.

“At one stage we had ten phone systems," says John Belton, IT & Marketing Director for the Gates Group. "We wanted to amalgamate them into one system to save on maintenance costs and future-proof our system group-wide."

The Solution

The Gates Group turned to Hosted Telephony from CDK Global.

With Hosted Telephony, call-handling procedures are aligned for sales, service and parts at every site. Management can track conversations, see what happened on each call and know which employee spoke to which customer. Because Hosted Telephony is integrated with Autoline Drive, the latest DMS from CDK Global, it saves time and cuts inconsistencies across all divisions.

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Hosted Telephony

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