How can dealerships manage negative online reviews and boost loyalty to increase their reputation in the automotive retail industry?
Make sure you remain first choice for your customers. Use integrated marketing to stay in contact when it matters most and provide a 5 star experience with every interaction.
Customers have a huge amount of information at their fingertips. They conduct the majority of research online before they’ve even stepped foot inside a dealership. Buying a car has never been easier, but can the same thing be said about selling a car?
A dealership must consider how every form of customer interaction is channelling motorists to that final face-to-face meeting.
Your new customers will notice (and be slightly amazed) if you’re just as attentive after they buy their new vehicle as you were before.
Proactive marketing is what will give you an edge on your competition and encourage visits to your dealership first.
How Dealers can stand out and retain the all important relationship with your customers.